Highly-Scalable Order Processing
Whether you process 1,000 orders a day or 10,000 orders a day, RetailOps' elastic infrastructure provides fully scalable order management functionality that's as secure and robust as it is powerful.
Multi-Channel Order Aggregation & Processing
nify your order management regardless of how many sales channels you have. Review and process all your orders in a single, unified order queue.
Create, edit, and access customer information on-the-fly. Whether you have 10,000 customer records or 1,000,000, RetailOps' elastic infrastructure scales to facilitate snappy, accurate search results no matter the size of your customer database.
Shopping Cart Agnostic Order Data/Status Integration
RetailOps provides direct integrations to all your sales channels, allowing for automatic real-time updates to pertinent order data, including order status.
Search across your entire order database with ease and agility. RetailOps' elastic infrastructure scales to facilitate snappy, accurate search results no matter the size of your order database.
Easily tag orders to keep track and categorize your orders on-the-fly. Efficiently tag orders for customer service follow-up, and create other business-process specific tags with ease.
Create, edit, and access order information on-the-fly.
Search across your entire customer database with ease and agility. RetailOps' elastic infrastructure scales to facilitate snappy, accurate search results no matter the size of your customer database.
Easily tag customers to keep track and categorize your customer database on-the-fly. Common uses may include tagging customers for customer service follow-up, or using the tagging functionality to keep track of groups of VIP customers or problematic customers.
Create, edit, and access customer records on-the-fly.
Phone/Manual Order Entry
Create phone orders easily and efficiently.
Optimized Order Pick, Pack, and Ship
Intelligently fulfill your orders by channel, shipping method, facility, and pretty much any other filtering rule(s) you can think of. RetailOps order management allows you to always stay on top of your order queue and maximize fulfillment efficiency.
Dynamic Sort Matrix
Dynamic sort matrix enabled order picking is built natively into the RetailOps order management functionality, to facilitate a highly efficient order picking process.
Drop Shipper Vendor Integration
Easy, intuitive integrations with your drop ship vendors to facilitate order management automation.
Just-In-Time (JIT) Fulfillment
Direct integration with your JIT vendor(s) allows you to automatically generate purchase orders to just-in-time fulfillment vendors as orders containing JIT products come in. Take the manual processes out of order management related to executing just-in-time fulfillment, maximize sales, and eliminate unnecessary labor dedicated to managing JIT fulfillment orders.
Process product and order returns with ease, with order records that are intuitively linked to customer records and order histories.
Order History Management
View and edit order history and their associated customer records on-the-fly.
Customer Lifetime Value
Access full, detailed customer order histories to assess and analyze customer lifetime value.
Order Notes and Issue Tracking
View, create, and edit order notes on-the-fly.
Process order refunds, facilitate returns, and manage exchanges in a single, intuitive order management interface.